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Degraded

Slowness and timeouts accessing apps

Apr 18 at 10:01am UTC
Affected services
Instafeed - Instagram Feed
Juniper - TikTok Feed

Resolved
Apr 18 at 04:43pm UTC

A change released this morning introduced an issue that caused an overload in our servers. We've now implemented a fix and everything should be back to normal.

Thank you for your patience, if you still need any support please contact our team.

Updated
Apr 18 at 01:30pm UTC

We implemented actions to mitigate the issue and systems should be stable now. We are still investigating the root cause.

Created
Apr 18 at 10:01am UTC

Some merchants are currently experiencing slowness and timeouts accessing Instafeed and Juniper. This affects both admin and storefronts. Our team is looking into it.